Question 1

What is a first session like?

Accepted Answer

Lots of people get a bit nervous the first time with a new therapist. You are about to tell your problems to a person you don't yet know well. In the beginning, I'll ask all sorts of questions about the problem, when it started, how it has changed, where it might take you if it has its way with you, etc. I also like to ask (and sometimes this can be hard to answer) for you to describe yourself apart from the problem, that is, who you are when the problem is not around.

Question 2

Who answers the phone or responds to my e-mail?

Accepted Answer

Dr. Marc, personally.

Question 3

Can I fill out the forms ahead of time?

Accepted Answer

Yes, please do so.  The best way is to fill them out electronically with an emailed invitation from me to the Client Portal.  If you already have an invitation, please go the the Client Portal. Please ask me any questions you have about the forms or the Client Portal.

Question 4

How do I pay for therapy?

Accepted Answer

Paying for therapy can be awkward for some people. Therapy seems to goes better if you pay at the beginning of each session instead of at the end. This way we can do the therapy part for the rest of the time. As you walk in to the office, simply hand the payment to me. That is it.

Question 5

Where is your office located?

Accepted Answer

We are completely virtual. Meetings are over secure video or by phone. All current clients tell me they like or even prefer meeting virtually. Some new clients say they might prefer in-person meetings at first, but then come to appreciate not having to drive to the office or wait in the waiting room.

Question 6

How does the free 15 minute consultation work?

Accepted Answer

Give me a call (925) 325-5022 and we will talk about what you would like to accomplish in therapy. If it seems to both of us like we are a good match, then we can set an appointment time. If not, I'll help you find the right person.

Question 7

How can I get started?

Accepted Answer

Give me a call or send me an e-mail. I can answer your questions, and then let's set an appointment.

East Bay Family Therapy

Where hope grows

Frequently asked questions